What we collect when you buy or use ID One Studio, why we collect it, and how you can reach us about it.
This policy applies to gajananone.com. It explains what information we collect from you as a visitor, buyer, or user, and what we do with it.
When you buy a license, we collect your name , email address and phone no. to generate and deliver your license key. When you contact support, we collect your name, email, message, and — if you include it — your license key, so we can help with your issue. We don't ask for or store any payment card details ourselves; those are handled directly by our payment processor.
Payments are processed by Razorpay. When you check out, your payment details go directly to Razorpay's systems, not ours. We receive confirmation that a payment succeeded, along with the name and email you provided, so we can issue your license.
ID One Studio is a Windows desktop application. The roster data you import (names, photos, ID details) to generate ID cards stays on your own computer — we don't upload it or have access to it. The app checks your license key online at activation and when you move it to a new PC; this check only sends your license key, not any of your card data.
We use your name and email to send your license key, respond to support requests, and send you important updates about your purchase, such as changes to your license or product. We don't sell your information, and we don't share it with anyone except the service providers named in this policy who help us run the business.
We use Razorpay to process payments, and Resend to deliver license keys and respond to support emails. Each of these providers only receives the information needed to perform their function — for example, Resend sees the content of an email we send you, but not your roster data or license usage.
We keep purchase records (name, email, license key, payment confirmation) for as long as your license is active, and as needed for accounting and support purposes. Support messages are kept for as long as needed to resolve your issue and for a reasonable period after, in case you follow up.
Our website does not use tracking or advertising cookies. We may use basic, privacy-respecting analytics to understand overall site traffic; this does not identify you individually.
You can ask us to tell you what information we hold about you, correct it, or delete it, subject to what we need to keep for legal, accounting, or license-support reasons. To make a request, email us using the details below.
Questions about this policy or your data can be sent to gajananoneofficial@gmail.com, or through our support page.